Corporate Travel offers many ways to business travel savings

As a leader in corporate travel management, Corporate Travel spends a lot of time and energy helping our clients save money:

• Helping you build your program to deliver savings goals.
• Through negotiated deals—yours and ours.
• At the point of sale—via travel counselors, online or mobile.
• When your company negotiates with suppliers.
• Through identifying program improvements.

We believe in customer satisfaction

At Corporate Travel and Facility Management (CTFM), we understand that incredible customer service is the foundation of a sustained and successful relationship with our clients. Our customer centric approach gets us the understanding of their current needs and ensures that our strategy is backed by meticulously designed products and services. We understand our customers feedback and analyse their experiences. Basis the analysis and measurement, we take actions to achieve optimum satisfaction levels. The results of this feedback activity are based on the study of the following parameters - On- Time Performance, Responsiveness, Quality, Refer to Friend and Customer Satisfaction.

Accessibility& Responsiveness

Knowledge and understanding of traveler needs

Adherence to Client Travel Policy

Quality of Hotels / Accommodation Services

Escalation / Complaint Resolution

Relationship Management(At account level)

Overall Customer Satisfaction Score